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Call connection time, call mute on Trai's radar

Put simply, call set up time refers to time taken to connect a call after a subscriber finished dialling a number.
PTI
New Delhi | Posted : Oct 11 2018 2:17AM | Updated: Oct 10 2018 10:11PM
Call connection time, call mute on Trai's radar
Representational Pic

Keeping its vigil on service quality, regulator Trai said Wednesday that delay in 'call set up time' is a problem currently and it will seek related data from operators from October 1 to find a solution to the issue.

Put simply, call set up time refers to time taken to connect a call after a subscriber finished dialling a number. "There are 1-2 things which are posing difficulty which, I think, is a temporary problem. One is the 'call set up time' because of multiple technologies ... We have decided to measure call set up time, and after measuring maybe we will know what are the average values, and those can probably be prescribed as a norm," Telecom Regulatory Authority of India (TRAI) Chairman R S Sharma told PTI.

Admitting that 'call set up times' have "increased in general" and in some cases end up being as long as 30 seconds, Sharma said the regulator is seeking data related to this from operators from October 1. TRAI will thoroughly analyse it to determine whether average values can be prescribed, or any action taken in case such duration is abnormally long. He said that there are different technologies that exist in telecom network -2G, 3G and 4G. Sharma explained that when a person on 2G network calls a 4G subscriber, the signal takes time in finding path to connect on to other network and in the meantime the customer himself disconnects the call and dial again which again takes time.

He said that call set-up is not in control of telecom operator and it is a technology issue.  Outlining its approach taken by TRAI to deal with call drop issue in the sector, Sharma said that regulator has tightened the service quality norms applicable on operators, and also increased the scope of its drive tests.

 

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