Tele-MANAS mental health helpline gets 3500 calls per day: Centre

New Delhi, May 29: The Tele-MANAS toll-free number, launched as part of the national tele-mental health programme in India, receives 3,500 calls per day on average, the Ministry of Health and Family Welfare said on Wednesday.

Launched in October 2022, the 51 Tele-MANAS cells across all States and Union territories have since then received over 10 lakh calls, the health ministry said.

The toll-free helpline numbers 14416 or 1-800-891-4416, aimed at enhancing mental health service delivery nationwide, offers multi-language support and has been pivotal in facilitating communication between callers and mental health professionals.

As per the ministry, from around 12,000 in December 2022 to over 90,000 in May 2024, the helpline has seen a steady increase in the number of callers. It also incorporates call-backs for follow-up.

"This increase in engagement also underscores the importance of continued investment and expansion of mental health initiatives to ensure that everyone has access to the support they need," the ministry said.