Rejoinder from University of Kashmir

This is in response to the article titled ‘Kashmir University’s depressing groove!’ by one Mr Faizaan Bashir published in your esteemed newspaper on 24/02/2025 regarding alleged inefficiencies in the university’s examination system. While we acknowledge the concerns raised in the write-up the article, however, presents an incomplete narrative, overlooking procedural constraints, university policies, and the support extended to students.

The student in question was admitted in 2016 for a two-year degree, which, as per university statutes, had a maximum completion period of five years which he was unable to do. Despite this, the university granted a special mercy chance in 2022 to help him complete his shortfall credits. The university notified students about the examination in December 2022, and it was their responsibility to track their progress. However, the student failed to follow up on his result status for nearly two years (2023–2024). His awards were forwarded on December 23, 2024, and the result was notified on January 10, 2025. The student has not checked his updated result status, which still shows NA (Not Available) due to being marked absent in one subject (HS15207GE), information that is available on his student profile.

The manual form submission was a one-time requirement to facilitate students under the mercy chance provision. The process was clearly communicated, and students were expected to verify their records promptly. The student did not follow up in a timely manner, leading to delays in resolution. The Single Window Clearance System (SWCS) was introduced to streamline student services and allow students to address concerns efficiently within designated hours (10 AM – 4 PM). The SWCS ensures that all student concerns are addressed at one place—either by resolving the issue or informing the student if the case is not maintainable under university statutes

The student’s personal circumstances, including his father’s illness, are indeed unfortunate but university cannot be expected to track individual difficulties unless formally communicated. Had he officially documented his situation, alternative support within university policies could have been explored.

The University of Kashmir remains dedicated to addressing genuine student concerns through structured mechanisms. However, students must engage proactively and responsibly rather than resorting to unfounded claims. We urge students to use official channels for grievance redressal and constructive engagement rather than misrepresenting issues in public forums.

Center for Public Relations, University of Kashmir

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