KU launches helpline number for exam related queries

Srinagar, Sep 03: In a significant development, the examination department of the Kashmir University (KU) has launched a mobile helpline for the students to address all types of examination related queries.

As per the official notification issued by the Examination Department of the University, a simple call on the mobile helpline number will address all the examination related queries of the students.

"This innovative service incorporates an Interactive Voice Response (IVR) system to ensure that all stakeholders, including students, faculty, and staff, can communicate their concerns for timely resolution," the notification reads.

The mobile helpline number, 9718827412 has been designed to provide timely assistance on a variety of examination issues which include Degree Certificates and Transcripts, results, revaluation and rechecking, examination form, admit card information, billing and awards.

"By dialing the helpline number, users can navigate through the IVR system to connect with a representative for further assistance," the notification reads.

The helpline number facility comes months after the KU's examination department introduced a state-of-the-art Single Window Clearance System (SWCS) at the examination department of the main campus, aimed at enhancing student convenience and efficiency.

Earlier, students had to endure long queues under varying weather conditions, but post inauguration of the SWCS along with a waiting room and token system in place, the interactions of the students are swift and hassle-free.

Meanwhile, the launch of the mobile helpline number is aimed at enhancing the communication, reducing response times, and improving overall satisfaction for all university stakeholders.

Talking to Greater Kashmir, Controller examination KU, Dr. Majid Zamaan said the helpline number facility has been started to ensure that grievances are addressed timely without students forced to travel to the University.

"This is our core idea as otherwise students from far flung areas like Handwara, Kupwara and some parts of south Kashmir districts had to come to KU main campus for a small grievance," Zamaan told Greater Kashmir.

He said that besides the establishment of SWCS which operationalises everything, the helpline number facility was started to avoid travelling of students.

"We do not want to cause inconvenience to the students by travelling to KU main campus for small grievances. Our intention is to address the grievances over the phone," he said.

The controller examination said that the process was going on for three months to operationalise the facility.

"We were working on it for the last three months. It took us some time in testing and to operationalise it," he said.