Govt committed to good governance: LG Sinha

Srinagar, July 23: Lieutenant Governor Manoj Sinha Tuesday said that the government was committed to good governance.

Launching ‘JK SAMADHAN’, the Unified Grievance Redressal and Monitoring System of the Department of Public Grievances in Srinagar, LG Sinha said this underscores the J&K administration’s commitment to good governance.

He congratulated the Department of Public Grievances, Information Technology Department, Central Department of Administrative Reforms and Public Grievances, Ministry of Electronics and Information Technology and Bhaskaracharya Institute for Space Applications and Geo-Informatics for the initiative.

Dedicating ‘JK SAMADHAN’ to the people, the LG said, “Every voice matters for the administration. We have built a system that works for everyone without discrimination. 'JK SAMADHAN' will establish transparent, inclusive, accountable, accessible and responsive governance for ease of living and empower the citizens.”

He said that it would improve governance through advanced monitoring and analytical capability, and free the system from anonymous complaints and foster greater trust between citizens and the administration.

Observing that ease and speed were two most important factors - ease to lodge complaints and speed to resolve grievances, LG Sinha said that the new system would provide a user-friendly interface to the citizens and was dedicated to resolving the complaints within the time frame, besides fixing the accountability of nodal officers.

“Citizens can lodge grievances via call centre, online mode, and through the 'JK SAMADHAN’ mobile app. JK SAMADHAN web portal https://samadhan.jk.gov.inand the mobile app launched today are multilingual and citizens can write their complaint in English, Hindi, and Urdu,” he said.