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EPFO Jammu employee sets record, processing 1,124 claims in single day

Since joining EPFO Jammu from Goa in June 2021, Kumar has consistently performed at a high level, despite facing various challenges. P.F. Commissioner Rizwan Uddin has been supportive of Kumar's efforts to enhance customer service
08:27 AM Sep 18, 2024 IST | GK NEWS SERVICE
epfo jammu employee sets record  processing 1 124 claims in single day
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Srinagar, Sep 17: In a remarkable display of dedication,  Sanjeev Kumar, a star performer at the Employees' Provident Fund Organisation (EPFO) in Jammu, set a new record by processing 1,124 claims in a single day on September 16. This feat marks the highest number of claims processed by an individual in one day across EPFO offices nationwide.

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A statement said that Kumar began his task at 12:01 AM and worked tirelessly until 11:59 PM, showcasing exceptional commitment to improving service delivery. His progress throughout the day was closely monitored by Shri Ashwani Kumar, Programmer, and P.F. Commissioner Rizwan Uddin.

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Since joining EPFO Jammu from Goa in June 2021, Kumar has consistently performed at a high level, despite facing various challenges. P.F. Commissioner Rizwan Uddin has been supportive of Kumar's efforts to enhance customer service.

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EPFO Jammu has also made significant strides in other areas of service delivery. With recent policy changes requiring one-time passwords (OTP) for employer logins, EPFO Jammu has streamlined the process of updating registered mobile numbers, ensuring minimal disruption to contribution remittances.

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Under P.F. Commissioner Rizwan Uddin's leadership, EPFO Jammu has maintained a return rejection ratio of 15.92%, well below the national average of 22-24%. The office has also implemented efficient processes to update basic member details, including the use of WhatsApp and phone calls to facilitate quick resolutions.

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As a token of appreciation for his exceptional performance, Kumar was presented with a book titled "Mindset" by Commissioner Rizwan Uddin.

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These efforts highlight EPFO Jammu's commitment to improving service delivery and stakeholder satisfaction through dedicated volunteerism and efficient use of technology.

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