Chief Secretary advocates AI-based customised solutions for public issues

Jammu, Jan 3: Chief Secretary, Atal Dulloo today took the holistic review of the proposal to make critical interventions in IT sector here in association with the Bhaskaracharya National Institute for Space Applications and Geo-informatics (BISAG), a society under the Ministry of Electronics & Information Technology (Meity) for making Artificial Intelligence (AI) based solutions part of governance here.

In the onset of the meeting, the Chief Secretary maintained that the time is ripe for providing customised solutions based on Artificial intelligence to public issues. He intervened that when IT has forayed into every aspect of our lives it is necessary to make our processes more compatible with the technology. He asked for a fixed timeline for achieving specific tasks focusing on each of them one by one to achieve optimum results.

He impressed upon each Department to add as many layers as possible to the PM Gati Shakti portal as there is scope for same. He advised them to prioritise their problem statements for seeking corresponding IT solutions from BISAG. He further asked them to rework their requirements to their significance for the public and seek AI-based customised solutions for each.

Dulloo also asked for relooking into the aspect of upgrading the already offered G2C online services to make them more user-friendly and interactive. He asked them to develop applications that are useful in monitoring the quality of solutions offered to the public. He further suggested making the grievance resolution mechanism a more result-oriented, interactive and time-bound.

In her presentation the Commissioner Secretary, IT, Prerna Puri gave insights into the kind of interventions they are proposing to seek from BISAG. She laid out that department has asked for cooperation in the focus areas like implementation of Holistic Agriculture Development Program (HADP), Works execution, Public Grievances, end to end solutions for tracking public outreach programmes like Back to Village etc besides profiling of villages and panchayats for have better understanding about the infrastructure and human resource available there and the kind of interventions needed in each of them.

The team of BISAG in their presentation displayed several models including those developed for holistic development of J&K. They depicted the kind and nature of interventions they are contemplating for providing better solutions to the users in J&K. They also shared the details about the scope for AI in different governance aspects based upon the data the UT has generated so far.

The team presented the keynote interventions they are proposing in the areas of developing apps like Village Amenity and Work Execution Directories. They also showed the models regarding the development of comprehensive grievances redressal mechanisms, public outreach programmes and government scheme integration and convergence.

It was set out that the institute would develop the solutions based on the requirements of each department on a day-to-day basis and deliver at regular intervals. It also offered to develop IEC videos for each of them without charging anything in any of the local languages.

It was decided to cooperate and designate Nodal officers from each department for onward transmission of data and other paraphernalia for smooth and time-bound delivery of prospective solutions as envisaged by the local administration here.